Shipping policy

SHIPPING POLICY

APEXORA FRAGRANCE CO. currently uses the following delivery options:

ARAMEX — STORE TO DOOR

  • Estimated delivery time: 2–4 business days
  • Your order is delivered directly to the address supplied during checkout.
  • Customers are responsible for providing a complete and accurate delivery address and contact information.

PAXI — STORE TO STORE

  • Estimated delivery time: 7–9 business days
  • Orders are delivered to the selected PAXI store for collection by the customer.
  • The customer is responsible for collecting the parcel once notified that it is ready for collection.

THE COURIER GUY — LOCKER TO LOCKER

  • Estimated delivery time: 2–4 business days
  • Orders are delivered between selected The Courier Guy lockers.
  • The customer will be responsible for collecting the parcel from the selected locker once notified that it is available.

DELIVERY TIMEFRAMES

The delivery periods stated above are estimated delivery times and are not guaranteed delivery dates.

Delivery times may be affected by:

  • Public holidays
  • Weekends
  • Weather conditions
  • High courier volumes
  • Incorrect or incomplete customer information
  • Remote delivery locations
  • Courier operational delaysCircumstances beyond APEXORA FRAGRANCE CO.'s reasonable control

APEXORA FRAGRANCE CO. is not responsible for delays caused by the courier after the parcel has been handed over for delivery.

Where a courier experiences a delay, customers may contact us so that we can assist with the relevant tracking information.

SHIPPING INFORMATION

Customers must ensure that all delivery information supplied during checkout is correct.

This includes:

  • Full name
  • Contact number
  • Delivery address, where applicable
  • Selected collection point or locker, where applicable
  • Any other information required for successful delivery

APEXORA FRAGRANCE CO. cannot be held responsible for delays, failed deliveries or additional costs caused by incorrect or incomplete information supplied by the customer.

If a parcel is returned to APEXORA FRAGRANCE CO. because the customer supplied incorrect information, failed to collect the parcel, or was unavailable to receive the parcel where applicable, additional delivery charges may apply before the parcel is resent.

TRACKING

  • Where tracking is available, customers will receive or be provided with the relevant tracking information after their order has been dispatched.
  • Customers should use the tracking information to monitor the progress of their parcel and respond to any collection or delivery notifications.