Refund policy
REFUNDS AND CANCELLATIONS
APEXORA FRAGRANCE CO. respects all applicable consumer rights under South African law.
Nothing in these Terms of Service is intended to remove, restrict or waive a consumer right that cannot lawfully be excluded.
For online transactions, consumers may have cancellation and cooling-off rights under applicable South African law. The Electronic Communications and Transactions Act provides a statutory cooling-off period for qualifying electronic transactions, subject to the applicable legal requirements and exceptions.
Where a refund or cancellation is requested, customers should contact APEXORA FRAGRANCE CO. as soon as possible with their order details.
*NB: We do not take returns of used Fragrances.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, defective or contains the incorrect product, please contact APEXORA FRAGRANCE CO. promptly after receiving the parcel.
Where appropriate, we may request:
- Your order number
- Photographs of the parcel and product
- Photographs showing any damage
- A description of the issue
- Other information reasonably required to investigate the matter
We will assess the issue and provide an appropriate remedy in accordance with applicable consumer law.